UK

How can I obtain the i-Checkin guest access system?
The i-Checkin system is provided on a leasing basis, meaning you pay a monthly subscription. This subscription ensures the full functionality of the system throughout the entire usage period.

What is included in the cost of renting the i-Checkin system?
The cost includes 24/7 support, technical maintenance, and repairs if needed.

How can I cancel the rental agreement?
To cancel the rental agreement, you must notify us 14 days before the end of the current month. The system will stop working from the beginning of the next month, and you will need to return the equipment.

What does the i-Checkin system consist of?
The i-Checkin system includes a controller, an administrator panel accessible via the internet, and a web page for door management. Some service packages also include electronic locks.

How long do the controller and electronic lock last?
The controller and electronic lock can last for many years. If their operational life is nearing its end, they will be replaced as part of the technical maintenance.

Is the internet required for the system to work?
Yes, the i-Checkin system requires an internet connection, which can be established via Wi-Fi or a wired connection.

What happens if the internet goes down?
If the internet connection is lost, the controller will automatically reconnect as soon as the connection is restored, and if necessary, the controller will reboot.

What should I do if the power goes out?
After the power is restored, the controller will automatically reboot, and the system will continue to operate without any user intervention.

How can guests open doors?
Guests can control the doors using their smartphones.

Do guests need to download an app to manage the doors?
No, an app is not required. Door management is done through a secure web page that is accessible on any device.

Can an intercom be connected to the i-Checkin system?
Yes, the system can manage both the door of your property and the main entrance door of the building, as well as barriers or gates, all from one screen.

Can physical keys still be used?
Yes, if the electronic lock allows the use of the existing lock cylinder, your guests can use both smartphones and physical keys.

Can booking platforms or channel managers be connected to i-Checkin?
Yes, the system supports integration with booking platforms and channel managers via iCal links. For some channel managers, two-way integration is also available.

How are virtual keys created for guests?
Virtual keys are automatically created when the system receives booking data. They can also be created manually in the Admin Panel.

Can virtual keys be created for service staff?
Yes, you can create a virtual key for staff in the Admin Panel by specifying the desired duration of its validity. These keys can be deleted at any time.

How long are virtual keys valid?
Automatically created keys are valid only for the duration of the booking. Manually created virtual keys can be active for any period you choose.

Frequently Asked Questions about the i-Checkin Guest Access System